How & What
All my designs start out as original drawings on paper. I have them professionally printed onto ceramic decal sheets, and then I cut out each design and apply it to the ceramic surface by hand. This is more often than not a rather tedious and time-consuming job! But it is also what makes each piece a one-off. The ceramics are then fired in a kiln at a temperature of 780°C, which melts the decal onto the ceramic and makes it permanent. While they are safe for the dishwasher, they will last forever if washed by hand with liquid soap and a soft cloth. Some of the colour designs may fade over time if repeatedly exposed to the harsh detergents of a dishwasher. Repeated scratching or abrasion will lead to the design being damaged.
Returns & Exchanges
I hope you love what you've purchased from me. But in case you don't, I'm happy to exchange your item or issue you with a refund. Here’s the skinny on my store’s refunds policy:
Items that cannot be returned:
customized or personalised items such as name customisation or personalised designs, and
In these instances, if you want to return your things then the responsibility for the costs of the shipping to get it back to me is not covered by myself.
In instances where you inspect your things upon delivery and find that the product does not meet the type or quality advertised or described, and that you could reasonably expect, then you can contact me within 3 days of receiving your order and request a full refund. In these instances, if you want to return your things then I'll refund you for the cost of getting your things back to me.
Production / Lead Time
While I mostly only sell what I have on hand, some of my products are specially designed and hand crafted for you, or made to order. So, as much as I'd love to get this order to you today, I want your things to be just right. In this instance, I will be in comms with you as to when you can expect to receive your order.
Please note: the lead time only refers to the time it takes me to make your things.
If for any reason there will be any delays (eg because of an out-the-blue pandemic lockdown, personal family matters, etc), I'll contact you asap to keep you up to date. Sometimes your order might be ready earlier, but I plan ahead for a longest-case scenario. When I ship it you’ll get a mail from me to let you know that it’s on it’s way, together with a tracking number.
If you're living outside of South Africa and would like to purchase something, please feel free to ask for a shipping quote for specific items. I need the dimensions and weight to work out the approximate rate to a specified international destination.
The Pretoria Products Shop - 19 Hazelwood Road, Pretoria
Neevrah Art and Decor - Timberlake Village, Wilderness
All designs and artwork ©Ashleigh Comins